Call and Triage Center

The Call and Triage Center is designed to manage the recruitment process efficiently. Whether reaching out to potential volunteers or coordinating with patient populations for specific trials, the center ensures timely and targeted communication to meet study enrollment goals.

Our center builds and maintains robust databases of healthy volunteers and patient populations. These databases are categorized by age, health conditions, demographics, and other relevant factors, ensuring quick access to pre-screened candidates for specific studies.

We manage all aspects of recruitment advertising, including digital campaigns, social media outreach, community events, and partnerships with local organizations. The Call and Triage Center ensures that recruitment efforts are effectively targeted and compliant with ethical guidelines.

The center conducts initial screenings via phone or digital platforms to prequalify volunteers and patients. This ensures that only eligible candidates proceed to the following steps, saving time and resources while maintaining high-quality recruitment standards.

The Call and Triage Center is a vital link between the Phase I unit and other departments within the tertiary hospital. This collaboration enables the inclusion of specialized patient populations and facilitates the smooth transition of participants into ongoing or subsequent studies.

We maintain strong relationships with patient advocacy groups and organizations, leveraging these connections to access hard-to-reach populations. These partnerships foster trust, enhance recruitment, and ensure alignment with the needs of specific patient communities.

The center acts as a point of contact for Accelsiors Reguilatory Department, ensuring that all recruitment materials, advertisements, and outreach strategies align with regulatory and ethical requirements. This proactive engagement minimizes delays and streamlines the approval process.

Beyond recruitment, the Call and Triage Center ensures ongoing communication and support for enrolled participants. This includes answering queries, providing trial updates, and ensuring that volunteers and patients remain informed and engaged throughout the study.

The center is equipped to handle recruitment for multiple studies simultaneously, with the flexibility to scale operations based on study requirements. This ensures rapid responses to sponsor needs and efficient handling of large recruitment campaigns.

The center uses cutting-edge communication tools, including CRM systems, automated call routing, and secure data management platforms, to streamline operations and maintain confidentiality. These technologies enhance both efficiency and participant experience.